Terms of service

Welcome to eleme. This website (www.eleme.in) is owned and operated by Eleme Lifestyle Private Limited (“we”, “us”, or “our”). By accessing, browsing, or purchasing from our site, you agree to comply with and be bound by the following Terms of Service.

Please read them carefully before using our services.

1. Eligibility

By using this site, you confirm that you are:

  • At least 18 years old, or using the site under parental or guardian supervision.

  • Legally competent to enter into a binding agreement under Indian law.

2. Use of Website

You agree not to misuse this platform. You must not:

  • Commit or encourage criminal offenses

  • Transmit or distribute a virus, trojan, or any other harmful material

  • Hack into any aspect of the site or corrupt data

  • Send unsolicited advertising or promotional material ("spam")

We reserve the right to restrict access or take legal action for misuse.

3. Products & Orders

  • All products on eleme.in are sold for personal use only and not for resale.

  • We make every effort to ensure that product information is accurate, but slight variations may occur due to screen settings, lighting, or formulation updates.

  • We reserve the right to cancel or refuse any order at our sole discretion.

4. Pricing & Payment

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

  • We reserve the right to change product prices at any time without prior notice.

  • We accept all major digital payment methods and Cash on Delivery (COD) where serviceable.

  • *The offer will not be applicable for combo deals.

5. Shipping

We ship pan-India using Delhivery, Bluedart, and E-kart. Please refer to our Shipping Policy for timelines, charges, and delivery terms.

6. Returns & Refunds

We accept returns only in case of:

  • Damaged, defective, or incorrect items

  • Requests made within 48 hours of delivery

  • Unused and sealed products in original condition

Please refer to our full Returns & Refunds Policy for instructions.

7. Cancellations

Orders can be cancelled only before dispatch. Once shipped, orders cannot be cancelled.

8. Intellectual Property

All content on this website — including text, graphics, product images, logos, packaging, and formulations — is the exclusive property of Eleme Lifestyle Private Limited. Use without prior written consent is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for indirect or consequential loss or damage.

  • We are not responsible for allergic reactions or issues arising from misuse of products.

Please review ingredients and consult a professional if you have sensitive skin or health concerns.

10. Indemnity

You agree to indemnify and hold harmless Eleme Lifestyle Private Limited, its directors, employees, partners, and affiliates against any legal claims or disputes arising from your use of the site or breach of these Terms.

11. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

12. Modifications

We may revise these Terms at any time. Continued use of the website after changes are made constitutes your agreement to the updated Terms.

13. Contact Us

If you have any questions or concerns about these Terms, please contact:

Eleme Lifestyle Private Limited
📩 customercare@eleme.in
📞 +91 81690 53403
Customer Care Hours: Mon–Fri, 10 AM – 6 PM IST